Returns & Refunds

RETURNS
All purchases made at www.bundutec.co.bw can be returned for any reason within 7 days of purchase. All returned items must be in new, resalable condition and include original packaging and all hardware and or accessories. Products that were custom made for a customer cannot be returned.
After 7 days, non-warranty related returns are at the SOLE DISCRETION of Bundutec Botswana. Read more about our warranties here

If the reason for your return is not because of a Bundutec Botswana error, shipping costs, incurred by Bundutec Botswana may be deducted from your refund. Please note: if you return an item and did not originally pay shipping costs, the shipping cost incurred by Bundutec Botswana will be deducted from your refund. All Installation costs will also be deducted from refund. There may be a handling charge of 15%.

EXCHANGE
If you would like to exchange your items for something else, please return to us for a refund and place a new order for the product you want at the same time. All items that you would like to exchange must be in a new, resalable condition and include original packaging and all hardware and or accessories.
When choosing a shipper to return products, keep in mind that Bundutec Botswana cannot be held liable or responsible for items lost in transit. We recommend using a carrier that can provide tracking and insurance.
Please indicate your Bundutec Botswana invoice number clearly on the shipping label.

REFUND
After 7 days, non-warranty related returns are at the SOLE DISCRETION of Bundutec Botswana. Products that were custom made for a customer cannot be refunded. Products must be shipped to our shop and will be checked. If your returned product has been checked and the products are not in a new, re-sellable condition, a repackaging, restocking, and/or damaged goods fee may be deducted from the refund or the product will be shipped back to you. We strongly urge you to repackage the products with care. If you need advice on how to re-pack the gear, please contact us.
It generally takes 3 – 5 days after the package arrives at our shop for your return to be processed and a credit to be issued. As soon as the return is processed you will get an email confirmation.

CHANGE-OF-MIND OR INCORRECT CHOICE
If you have changed your mind or made an incorrect choice and have paid already, chances are good your order is already being prepared for shipment. Most of our orders ships the same day!
If you cancel your order BEFORE it has been shipped, we will cancel your order and process a full refund.
If you cancel your order AFTER it has been shipped, please follow our Return Policy. The cancellation will have to be treated as a Return in line with our Return Policy.
If you wish to cancel AFTER production has started on a custom order, all manufacturing and material costs will be charged.
Orders which are REFUSED AT DELIVERY will be processed as a return.
Items can run out of stock or be discontinued without warning, and we may not be able to fulfil orders for that item. We will do our best to keep you informed of any unexpected delays, stock shortages or discontinued items.