We accept payments worldwide from all Credit, Debit, Cheque & Hybrid cards issued by:
• VISA / MasterCard
EFT payments are also accepted through PayGate's SID Instant EFT gateway.
* All payments are 100% secure through PayGate, a PCI DSS Level 1 Certified Payment Gateway
SHIPPING & COLLECTIONS
All products ordered from us ship from our shop in Phakalane, Gaborone. Located at:
• Unit 20
• Plot 43174
Click here for directions to our shop.
Our products are mostly products that get ordered at factories upon your order placed on this website. Each item should have its own delivery time stated. If no delivery time is stated when ordering the product, a delivery time will be given
Immediately after you place an order you will get an order confirmation email. Your shipping information and tracking number will be emailed to you once your order has shipped.
SHIPPING DAMAGE & MISSING ORDERS
It happens. While our packaging is designed to keep your gear safe on its journey to you, every once in a while there’s an accident - a forklift mishap, or a pallet tipped, or a delivery driver having a bad day (you’ve probably seen those YouTube videos!). Order still not arrived and it is passed the estimated delivery date. If this happens to one of your packages, don’t worry, we’ll make it right.
Please CONTACT US immediately.
If the damage is bad and it is obvious the products inside the package are damaged, don’t even sign for the item and refuse the delivery. If you notice there is damage to the shipping container but are not sure if the products inside are ok sign for the package and MAKE NOTE OF THE PACKAGING DAMAGE on the slip. Do NOT accept delivery without WRITING DOWN THE DETAILS OF THE DAMAGE on the delivery form first! Shipping companies will not satisfy an insurance claim without the damage noted by the customer.